In this episode Doug Rawson interviews Alex, Director of People and Culture at Helping Hands Orillia, about transforming a high-turnover nonprofit into a people-powered organization. They discuss listening to staff, implementing living wages, predictable schedules, clearer roles, and a coaching-first approach to rebuild trust and engagement.

Results include significantly reduced voluntary turnover and improved staff satisfaction; listeners are pointed to the episode show notes for the playbook drop, templates, and tools to adapt these changes in their own organizations.