Transportation
Trust us to provide reliable and affordable transportation services for your medical appointments, errands, or social engagements. We are excited to introduce RideLink, the official transportation brand of Helping Hands, Orillia (HHO). Powered by Via, RideLink combines smart ride technology with our trusted, community-based support to make booking simpler, communication clearer, and access more inclusive.
Our mission is to empower independence by offering personalized, curb-to-curb transportation solutions. Helping Hands provides clean and comfortable wheelchair-accessible vehicles with friendly, trained drivers to get you where you need to be safely and on time.
Enjoy a Better Ride Experience
RideLink offers peace of mind, clear communication, and better updates.
Multiple booking options
Appointment-friendly booking
Helpful reminders
One escort allowed (no charge)
Curb-to-curb service
Ride rating and feedback to help us improve RideLink
3 Easy Ways to book
Book Your Way: App, Website, or Phone.
Booking rides can feel complicated, but RideLink is designed to provide a simpler, clearer ride experience.
IMPORTANT: A payment method is required to book a ride.
Book by App
Download the RideLink App to your mobile device to create an account and easily manage your rides.
Book by Website
Go to our RideLink website to create an account and easily manage your rides—just like the mobile app.
Book by Phone
Prefer to speak to someone? Call our direct transportation number to book your ride. (Available every day from 5:00 AM to midnight)
Service Areas
Please review our service zones to determine your booking options and fees. Rides can only be booked within service zone boundaries.
Zone 1: Orillia (Core)
Geographic Area: Core Orillia Zone
Booking Method: In-app, website, phone.
Fee: $9.09 per ride/one-way.
Zone 1: Orillia (Core)
Geographic Area: Extended Couchiching
Booking Method: Phone only.
Fee: $28.16 per ride/one-way.
Funder-approved services billed to third parties require prior authorization for eligibility in Zone 1 and Zone 2, based on funding.
Easy ways to make Payment
Online Payments: Credit, debit, and prepaid debit accepted.
How to Add Your Payment Method:
- Open the RideLink App menu
- Select "Payment Methods"
- Tap "Add your card".
Alternatively, call 705-325-7861 EXT 3 to receive instructions for adding a credit card via a secure phone line.
Notes:
- Payment is charged at ride time.
- No-shows are billed at the cost of the ride (marked at pickup time). Failed payments may result in service suspension.
Frequently Asked Questions
Who can use RideLink?
HHO supports older adults in our region needing accessible transportation. This service is available to anyone requiring mobility support.
How do I book transportation for myself or someone I am caring for?
Schedule accessible transportation us through the RideLink app, through the RideLink web portal, or by calling!
What areas can I book a ride for?
We serve the Orillia and Couchiching area.
Please refer to our maps to see the exact regions.
Will I know exactly when my ride is coming?
Pickups are scheduled as close as possible to your requested time. You will receive
notifications 15 minutes before arrival and
upon arrival.
How far in advance can I book a ride?
Zone 1: Book 2 days to 2 weeks in advance (subject to availability)
Zone 2: Book 2 days in advance; cutoff 6 PM
Third-party funded: Book 2 days in advance; cutoff 6 PM
Can I bring someone with me on my ride?
Yes — riders may have one escort at no charge.
How do I pay for rides?
RideLink accepts credit, debit, and prepaid debit cards. Third-party funded rides are billed directly to the funder.
How do I add a card as a payment method?
Add a card via the app under Payment
Methods or call 705-325-7861 EXT 3 for assisted setup.
What are the hours for the transportation service?
Zone 1:
- Mon–Fri 7:00 AM–5:30 PM
- Sat 9:00 AM–5:00 PM
Zone 2:
- Monday to Saturday, by scheduled demand
Can I set up recurring rides?
Yes! Recurring appointments can be arranged by calling our booking team.
What happens if I miss my ride?
A no-show is billed at the cost of the ride
(marked at pickup time).
How do I contact support for RideLink?
For Booking: Call 705-242-8884.
For General Support: Call 705-325-7861 or email ridelink@hhorillia.ca
Tell Us How We Did!
Your feedback helps improve RideLink. Let us know what worked or didn't—we're listening.
- Online Survey: Scan to access NPS or visit our Satisfaction Survey Form at gr.codes/9fWOzE.
- Give Us a Call: Want to give us more details? Call the Helping Hands Direct Feedback Hotline at 705-325-7861 EXT 365.
- Note: All reports are confidential. Information is only disclosed if law requires.
Helping Hands is a Proud Member of CT Link
CT Link is a network of community-based transportation service providers developing a web-based portal that we use to pool transportation resources between agencies and better meet the needs of our clients.
SATISFIED TRANSPORTATION CLIENTS
Testimonials
I want to express how impressed I was with D as he was very courteous and calming to both me and my loved one. This was a last-minute booking and I am not familiar with everything that goes on with wheelchair transport and booking medical appointments.
RC, Orillia
It is organizations and people like you that dedicate your time and efforts assisting and enabling our mom and others to get out and about. This means so much to her. Helping Hand enables her to get out and do what she enjoys- socialize with others.
The Family of HW
Just to let you know how wonderful B was yesterday with BC on the trip to Mississauga. He was courteous, helpful and took the time to talk with BC and make her feel relaxed and comfortable on the trip down and back. Thank you for such a wonderful driver.
Brenda, Coldwater
Thank you for your kind help to Dad over the years in the office and in the vehicles. Dad appreciated it very much.
Lesley
Thanks for the ride yesterday for booster shot....driver was very helpful and went out of his way to provide assistance.
JG
Thank you for being so pleasant and understanding. You do such an excellent job of juggling all the requests you get.
